Is it easy for staff to use?
Very easy. However I was not sure if the file had attached because the box was blank, but when I went to attach again, it told me it was there. Zamzar also said that it would only be available to download the converted document for 24 hours. Seeing as we only get so long for certain things and the email does not happen straight away, for us part timers it ended up being frustrating. I am not sure if the conversion happened at all.

Would customers find it simple?
I think so, but frustrating as explained above.

Could we use this in the learn.nets and in our workrooms?
Handy if you are full time perhaps or done if you work consecutive days.

Do you think that you're likely to use this site again?
Yes, if the Library registered with the company and the downloads could last longer than 24 hours.

Would you promote this site to customers? Why/why not?
I would only promote to customers if the conversion happened straight away. But I think a lot of people want things to happen instantaneously, so you would probably have to explain the time delay.